Privacy Policy

1. Introduction

Bro's Mechanic Shop respects your privacy and is committed to responsibly managing the personal information collected through our website, communications, and mobile automotive services.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or disclosed, and how you may contact us about your personal information.

Our personal-information practices are intended to comply with British Columbia's Personal Information Protection Act and other applicable privacy laws.

2. Information We Collect

We may collect personal information that you provide when requesting an estimate, scheduling an appointment, communicating with us, approving work, or purchasing services.

This information may include:

• Your name, email address, and telephone number
• Your service address or vehicle location
• Vehicle information, including year, make, model, licence plate, VIN, mileage, and engine type
• Information about vehicle concerns, requested services, repair history, and diagnostic results
• Messages, photographs, documents, and other information you provide
• Estimate approvals, invoices, payments, and transaction records
• Technical website information, such as browser type, device type, approximate location, pages visited, and referral source

Please do not submit sensitive personal information that is not necessary for your service request.

3. How We Collect Information

We may collect information through:

• The service-request form on this website
• Email, telephone, text message, or messaging applications
• Online booking, estimate, invoice, and payment systems
• In-person vehicle inspections and repair appointments
• Website cookies, analytics technologies, and server records

4. How We Use Your Information

Personal information may be used to:

• Respond to questions and service requests
• Confirm vehicle details and identify suitable parts
• Prepare estimates and schedule appointments
• Provide inspections, diagnostics, maintenance, and repairs
• Communicate about appointments, parts, and repair progress
• Process payments and maintain business records
• Provide customer support and respond to concerns
• Prevent fraud, misuse, and security incidents
• Maintain and improve our website and services
• Meet accounting, tax, insurance, and legal obligations

We will not use your personal information for an unrelated purpose without your consent unless permitted or required by law.

5. Consent and Communication

By voluntarily providing personal information, you consent to its collection, use, and disclosure for the purposes identified in this policy or explained when the information is collected.

You may withdraw your consent, subject to legal, contractual, and operational limitations. Withdrawing consent may prevent us from providing a requested service or maintaining necessary repair and transaction records.

Service-related messages, such as appointment confirmations, estimates, parts updates, invoices, and repair communications, are not promotional messages.

6. Disclosure to Service Providers

We may share limited personal information with service providers when reasonably necessary to operate our business and provide requested services.

These providers may include:

• Parts suppliers and vehicle-information providers
• Website hosting and email-service providers
• Booking, estimating, invoicing, and payment providers
• Accounting, insurance, and professional advisers
• Technology, analytics, and website-security providers

These providers may only receive the information reasonably required to perform their services. Information may also be disclosed when required by law, court order, regulatory requirement, or to protect legal rights and safety.

Bro's Mechanic Shop does not sell customers' personal information.

7. Payments and Financial Information

Payments may be processed through third-party payment providers or financial institutions. Bro's Mechanic Shop does not normally receive or store your complete credit-card number when payment is processed through an external payment service.

Payment providers process information according to their own privacy policies and security practices.

8. Cookies and Website Analytics

This website may use cookies or similar technologies that support website functionality, security, performance measurement, and analytics.

We may use Google Analytics or a similar analytics service to understand how visitors find and use the website. Analytics providers may collect information such as your device type, browser, approximate geographic area, pages visited, and interactions with the website.

You can restrict or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Storage and International Processing

Personal information may be stored or processed using service providers located in Canada, the United States, or other jurisdictions. Information processed outside Canada may be subject to the laws of the jurisdiction where it is stored or processed.

10. Retention of Information

Personal information is retained only for as long as reasonably necessary to provide services, manage customer relationships, maintain repair and warranty records, resolve disputes, and meet accounting, tax, insurance, and legal requirements.

Information that is no longer reasonably required will be securely deleted, destroyed, or anonymized when appropriate.

11. Protecting Your Information

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or disposal.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through the website contact form, standard email, or text message.

12. Accessing or Correcting Your Information

You may request access to personal information that Bro's Mechanic Shop holds about you or ask us to correct information that is inaccurate or incomplete, subject to applicable legal exceptions.

We may need to verify your identity before responding to an access or correction request.

13. Third-Party Websites

This website may contain links to external websites, including Google, payment providers, booking platforms, or social-media services. Bro's Mechanic Shop is not responsible for the privacy practices, content, or security of third-party websites.

Review the privacy policy of each external service before providing personal information.

14. Children's Privacy

This website and our automotive services are not directed toward children. We do not knowingly collect personal information from children through the website without appropriate authorization.

15. Changes to This Policy

This Privacy Policy may be updated when our services, technology, legal obligations, or information-handling practices change. The revised version will be posted on this page with an updated effective date.

16. Privacy Questions and Requests

Questions, access requests, correction requests, or privacy concerns may be directed to: